Taking Precautions: Coronavirus Disease (COVID-19)

We are here for you! We place the health and safety of our families and employees at the highest level of priority. We are committed to clearly communicate with caregivers, and employees about potential health issues when they arise.

As public concerns continue to grow regarding COVID-19, we are here to support our families and employees. Have a question or concern?  Please reach out to us:

  • Contact The Behavior Center’s Clinical Leadership
    • Lauren Phillips 1 (209) 604-7646
    • Rutvi Patel 1 (925) 548-8458
    • Call our Compliance Officer, Jill Young, at (916) 240-0392

We value the trust that you have in us.  We understand that your child or person served depends on us to deliver medically necessary behavioral health treatment.  We will continue to inform you and balance your child or person served’s need for treatment with our responsibility to protect stakeholders’ health. At this time, we remain open to provide center-based and in-home treatment.

The current COVID-19 situation is changing very quickly. We continue to follow CDC and Public Health guidelines as we make decisions regarding keeping our centers open. In making these decisions, we have taken into consideration the recommendations and orders of CDC and local Public Health agencies as they apply to health care providers.

UPDATES:

The Behavior Center has set up an alert system with True Dialog.  In the event of a critical event, all clients and employees will receive a text message from (209) 215-5568.

March 20, 2020: How does California’s statewide “shelter in place” order affect Therapeutic Pathways? Under both California law and regulations issued by the Federal Centers for Medicare and Medicaid Services (CMS), ABA/Autism services provided to individuals with autism are medically necessary; and, as such are an essential service.

Consistent with these rules and the order issued by Governor Newsom, we are committed to meeting the needs of the families we serve, Therapeutic Pathways will remain open. During this time we will also offer services via Telehealth as an additional treatment alternative. All families are unique; and, we will work to find a treatment option right for yours!

We will continue to monitor and follow all recommendations for sanitation and social distancing guidelines to the fullest extent possible as they are issued by state and federal authorities.

We are here for you. Please reach out to us with any questions.

Working together for healthy treatment environments

At our centers:

  • Employees and clients must be 72 hours fever-free prior to entering the center.
    • To every extent possible, individuals within the center will remain 6+ feet apart, except for the RBTs and the client with whom they are working.
    • Only employees essential to the delivery of treatment services are permitted in the center.

In your home:

  • Please let us know if you, or anyone in your home, has experienced flu-like symptoms, coughing, shortness of breath, or fever in the past 72 hours. Prior to entering your home, your team member will ask you if everyone in your home is healthy.
  • Please partner in our sanitation efforts by helping to ensure toys, surfaces, and areas that treatment is provided in are regularly cleaned between sessions. Our staff appreciates your efforts!
  • We ask that you do not have guests in your home during treatment.  And, help our staff keep a safe distance (6 feet) from other individuals in your home.

In addition to the other measures already in place, we are implementing further preventative measures at each center as follows:

To minimize risks of exposure the following measures are effective immediately:

  • Employees and clients who feel they may have been exposed to an individual who has tested positive to the COVID-19 virus should inform their center, remain home and consult their physician.
  • Caregivers of individuals with at increased risk for severe illness should discuss with their healthcare provider whether their child should stay home.
  • Employees and clients returning from out-of-country travel are required to be under precautionary quarantine for 14 days prior to returning to work or treatment.
  • Individuals allowed access into the centers will be restricted to only clients, caregivers, employees, and other authorized individuals. No other visitors will be permitted until further notice.

Steps we’re taking

We have assembled an Incident Management Team.  This team includes leaders from each department within our organization.  On a daily basis, the team closely monitors information from the Center for Disease Control (CDC) and local public health agencies regarding the spread of COVID-19.  In addition, the team works in collaboration to assess and take proactive measures to reduce any health risks to children and employees.  In the event that a circumstance arises that potentially impacts the health of your child or employees, this team will consult with local public health agencies on any further actions.

We have expanded our sanitation efforts.  We are implementing practices to make sure we are maintaining a healthy treatment environment.  We have expanded our janitorial services and sanitation efforts throughout the day.  Currently, treatment staff are asked to sanitize before and after each session and site-wide cleaning sweeps are being conducted multiple times a day. Our staff are dedicated to helping everyone stay healthy!   

Steps you can take

  • We urge all stakeholders to continue to follow the protocols recommended by the CDC to protect themselves and prevent the spread of illness:
    • Rely on fact-based information:
    • Know the signs and symptoms of COVID-19:
      • Fever
      • Cough
      • Shortness of Breath
    • Protect vulnerable populations at higher risk:
      • Caregivers of children at increased risk for severe illness should discuss with their healthcare provider whether their child should stay home.
    • Remain home when sick and notify the center of illness.
    • Engage in personal protective health behavior.
    • Clean and disinfect frequently touched surfaces daily.